FAQ
- Here are Frequently Asked Questions from our customers which may answer your questions!
If you have any further questions, feel free to contact our Customer Service by Online Support or Email to service@eGlassesStore.com.
Your satisfaction is the best gift for us. Any questions or suggestions would be welcomed! We promise that we will deal with emails within 24 hours after receiving them.
Welcome and thank you for your interest!
How do I place an order on eGlassesStore.com?collapse
It's simple and only takes three easy steps:
1, Obtain a Copy of Your Eye Glass Prescription
Be sure that the prescription includes the pupil distance (PD).
2, Choose a Frame
Click on the frame of your choice.
3, Select Lens Type and Enter Your Prescription
Select your lens choices, Enter your prescription. Make sure to double check all of your prescription entries are correct.
4, Add to Cart and Proceed to Checkout
You will be asked to register if you are a new customer or log in to your existing account to complete the payment and shipping information.
5, Complete Your Order
Wait patiently for your new glasses arrive to your door within 4 – 7 days.
How do I obtain my prescription? collapse
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Your ophthalmologist or eye doctor is required by law to provide you with your prescription. Be sure to ask for a clear and legible copy.
How can you charge such low retail price? collapse
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We are not 100% internet retailers. We have company-owned factory in Hong Kong and we also source from other large manufacturers which produce using the highest quality materials and workmanship to ensure authenticity and abundance of product variety. In addition, the order process is completed all in one shop from lens production to glasses assembly. By doing so, no retail costs are passed on to consumers, and our valued customers can get this unheard-of low prices from our worldwide online eyeglasses store.
How do I track my order? collapse
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Please contact our friendly Customer Service via Online Support or Email at service@eGlassesStore.com.
FYI, during the order process, you will receive JUST TWO emails:
1,An automated email is sent to you when you place your order.
2,When we ship your order, you will receive an email with your shipper tracking number.
Can I use my contact lens prescription for ordering glasses with you? collapse
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It depends. A contact lens prescription is entirely different to your spectacle prescription, if in doubt we advise confirming this with your optician or eye doctor before ordering.
What if I entered some information incorrectly? collapse
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Make sure you write down your order number, contact us at Online Support or email us at service@eGlassesStore.com, and make sure we have your correct prescription. We process our orders quickly so it's important to let us know any changes as soon as possible. Any changes to the order must be made within 24 hours.
Do you accept cash and check? collapse
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No, currently, we don't accept cash, check or money order.
What are the available methods of payment? collapse
- By using PayPal services, we are able to ensure a secured payment. We accept Amex, Visa, Discover, MasterCard and Pay Pal payments.
Is the Payment page Secure? collapse
- We use PayPal as payment gateway to process your billing information. The entire transaction will take place on a secure server using SSL technology. We have chosen the best e-commerce service in the industry, and guarantee secure payment processing.
Can I get a sales invoice? collapse
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Yes, we can send you an electronic invoice by email if you request. This invoice can be used by customers who need it for reimbursement by their insurance companies or work place.
What are the shipping methods and shipping cost? collapse
Destination |
Processing time |
Shipping Time |
Cost |
United States & Canada & United Kingdom & Japan |
1-2 Business days |
3-5 Business Days |
15.99$ |
Germany,France,Andorra,Belgium,Denmark,Finland,Iceland,Ireland,Italy,Monaco,Norway,Portugal,Spain,Sweden,Switzerland, |
1-2 Business days |
4-6 Business Days |
16.95$ |
Other Countries |
1-2 Business days |
5-8 Business Days |
Depend on destination |
How long it will take to prepare my glasses? collapse
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If your prescription information was provided completely, you can expect to receive your new glasses within 7 working days. Your glasses go straight from our factory to your house. (...it usually takes much less...). Orders, on average, will take 1-2 working days to process prior to shipment. Shipment time-frames are estimates and do not include processing days. Shipping times do not include any unforeseen customs delays.
